Our overall call to positive contact ratio is consistently above 20% (this is an average including cash and service data), this shows the difference we can make to your business. We have testimonials from current clients and have improved the loyalty renewals percentage of one of our groups by over 10%. We will carry out database cleansing as a matter of course.
If the customer insists on some pre-appointment information, we will email you one of our ‘sales/service to call’ emails, which will give you information as to the customers’ interest and questions in order that you can call them and answer these. We have learned that these are as hot prospects as appointments due to customers shopping habits changing with the availability of information on the internet. Current industry statistics show 1 in 2 customers from a physical appointment will buy and 1 in 2.5 sales leads that are from an initial hot telephone lead will go on to purchase. They may take a little more time to finalise but the closing ratios are almost identical.