We are very careful about who we allow to contact our customers, as we need to maintain the culture and not be seen to pass our valued customers to a 3rd party to do our work, which is why we use Prospecting Dynamics, as they really seem to understand what we need, how to deal with our customers, an...

We are very careful about who we allow to contact our customers, as we need to maintain the culture and not be seen to pass our valued customers to a 3rd party to do our work, which is why we use Prospecting Dynamics, as they really seem to understand what we need, how to deal with our customers, and not to pressure them or sound like a cold calling company, which we all get and dislike. Well done Nancy and the team for building a company with values, especially as they align to ours, Customers first.

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Robin Luscombe

Managing Director

The team at Prospecting Dynamics are unique in that they’re a genuine extension of your own team and culture. When you outsource contact you typically lose a degree of control in terms of customer experience, in terms of giving customers that feeling of dealing with familiar and trusted friends. Nan...

The team at Prospecting Dynamics are unique in that they’re a genuine extension of your own team and culture. When you outsource contact you typically lose a degree of control in terms of customer experience, in terms of giving customers that feeling of dealing with familiar and trusted friends. Nancy and the team are very different in that respect and act as a very natural and close extension of your own resource. I don’t like using people outside of our own team where customer experience is concerned, but I do like using Prospecting Dynamics – a lot!

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Nathan Tomlinson

Managing Director

Prospecting Dynamics really supported Available Car through covid and moving forwards. Helping us while we set up our customer renewals to supporting our customers calls. Their fantastic team supported our customers along their Available Car journey to make sure they spoke to a friendly and professi...

Prospecting Dynamics really supported Available Car through covid and moving forwards. Helping us while we set up our customer renewals to supporting our customers calls. Their fantastic team supported our customers along their Available Car journey to make sure they spoke to a friendly and professional team when our showrooms were busy and helped to generate a higher conversion on our phone leads.

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Michael Bell

CEO

We have developed a brilliant relationship with prospecting dynamics over 10 years. Their dedication and efficiency in handling our account is evident in the results we achieve. We appreciate the ideas, attention to detail and experience they bring to our campaigns. Looking forward to the magic we c...

We have developed a brilliant relationship with prospecting dynamics over 10 years. Their dedication and efficiency in handling our account is evident in the results we achieve. We appreciate the ideas, attention to detail and experience they bring to our campaigns. Looking forward to the magic we can create over the next 10 years!

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Kieran Nizzer

Group Marketing Manager

At KBMG we took the decision to outsource our service booking calls and having worked with Nancy previously when she was at Mapfre Abraxas I was open to the idea of Prospecting Dynamics delivering this service for us. It’s safe to say we have quite exacting standards, including getting value for ou...

At KBMG we took the decision to outsource our service booking calls and having worked with Nancy previously when she was at Mapfre Abraxas I was open to the idea of Prospecting Dynamics delivering this service for us. It’s safe to say we have quite exacting standards, including getting value for our money spent. Over the years we have worked with the Prospecting Dynamics team, they have built a very good relationship with my team on site and our customers, so much so that we now feel like one team. They adapted well to a big change a couple of years ago when we moved all our service information to a dedicated platform and asked them to make our calls through that, rather than their own system. This is working well for us and we’re looking forward to continuing our business partnership

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Jon Taylor

Managing Director

Having worked with Nancy in differing roles over a number of years, Nancy puts care into everything she does, treating the customers as gold dust and giving them platinum treatment. In all areas of the customer journey Nancy will give everything to deliver to best customer experience and anything le...

Having worked with Nancy in differing roles over a number of years, Nancy puts care into everything she does, treating the customers as gold dust and giving them platinum treatment. In all areas of the customer journey Nancy will give everything to deliver to best customer experience and anything less isn’t acceptable. A true professional with the highest standards.

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Steve Rowe

Sales Director

I'm delighted to be able to provide a testimonial for Prospecting Dynamics, an outstanding external telephone marketing agency that I have the pleasure of working with. As a local family owned business, we understand the importance of effective marketing strategies to maximise every enquiry and gro...

I'm delighted to be able to provide a testimonial for Prospecting Dynamics, an outstanding external telephone marketing agency that I have the pleasure of working with. As a local family owned business, we understand the importance of effective marketing strategies to maximise every enquiry and grow the business. That's why we hired Prospecting Dynamics to assist us with our telephone marketing efforts. From the very beginning, I was impressed by their professionalism, expertise, and commitment to delivering results. The team at Prospecting Dynamics took the time to understand my business goals and develop a customized approach that was tailored to my specific needs. Their team of skilled marketers worked tirelessly to nurture prospects, ultimately resulting in a significant increase in my customer base and their strategies were both effective and efficient. Throughout the entire process, I found the team at Prospecting Dynamics to be highly communicative, responsive, and transparent. They kept me informed of their progress every step of the way. Overall, I cannot recommend Prospecting Dynamics highly enough. They are a top-notch external telephone support that delivers on their promises and consistently exceeds expectations. If you're looking for a reliable partner to help you grow your business, look no further than Prospecting Dynamics.

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John Williams

Marketing Director

We started using Prospecting Dynamics in 2016. After working with many prospecting companies for events over the years, Nancy and her team were a breath of fresh air, having such a friendly, caring, non-pushy approach, which is perfect for our family owned business that pride ourselves with industry...

We started using Prospecting Dynamics in 2016. After working with many prospecting companies for events over the years, Nancy and her team were a breath of fresh air, having such a friendly, caring, non-pushy approach, which is perfect for our family owned business that pride ourselves with industry leading customer retention. Very soon Nancy’s team become a special part of our culture, not just with our customers our team too.

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Nick Allen

Managing Director

We have had the pleasure of working with Nancy and the Prospecting Dynamics team for a number of years now, with them taking on a variety of tasks for us, both inbound and outbound. The quality of the team Nancy employs are incomparable with any other agency I am aware of, and are an ideal exten...

We have had the pleasure of working with Nancy and the Prospecting Dynamics team for a number of years now, with them taking on a variety of tasks for us, both inbound and outbound. The quality of the team Nancy employs are incomparable with any other agency I am aware of, and are an ideal extension of the Sturgess team. We know that the calls will always be made, or received with the utmost professional attitude, and as importantly delivering results and keeping our customers happy. Nothing is ever too much trouble and I would recommend Nancy and Prospecting Dynamics without any hesitation. Congratulation Nancy for your superb leadership. It shows with every aspect of your business!

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Nikki Moore

Group Marketing Manager

I’ve known Nancy Rignall professionally for 25 years and the Prospecting Dynamics team for 10 years. Throughout the time I’ve known Nancy she has consistently exuded a professional and authentic approach to business and a deep-rooted devotion to enable others to be even more successful. Her entire t...

I’ve known Nancy Rignall professionally for 25 years and the Prospecting Dynamics team for 10 years. Throughout the time I’ve known Nancy she has consistently exuded a professional and authentic approach to business and a deep-rooted devotion to enable others to be even more successful. Her entire team are made of the same fabric and together they represent a team you can unreservedly trust with one of your most valuable assets as they embark upon a journey that will result in key performance improvements. If you are looking to outsource inbound or outbound customer contacts with a view to increasing appointments, bookings and customer satisfaction, you need look no further.

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Nick Horton,

Founder and Director