PD World
Our most popular services:
- Lost Business Follow up
- Enquiry Management Analysis – maximising your own team performance with customer enquiries, supported by clear feedback reports
- Picking up overflow on the inbound line
- Manufacturer website leads
- Test Drive bookings
- Service and MOT reminders and bookings both inbound and outbound
- Sales and Service Follow ups
- CSI surveys
- Database cleansing
- Event weekends
- New model launches
- Equity/Parity leads (key to key)
- Maturing Contracts/Finance retention
- Settlement leads
For a discussion on the full list of services we provide please do not hesitate to contact us for further information
Enquiry Management Analysis:
This service is designed to optimise your hard earned and carefully budgeted marketing spend. In consultation with yourselves so that we know exactly what is expected of your team when handling an inbound enquiry, our team will score the way the call is handled against your very specific set of criteria. We produce a report clearly showing trends in performance, highlighting both strengths and training needs and give you clear feedback from a customer perspective. This whole process can be worked hand in hand with our lost business follow up calls giving you a complete end to end vision of the reality of customer journey within your business.
This service is designed purely to ensure that you do not miss a single opportunity to do business, and saved sales can result in this service paying for itself.
Please contact us to find out more about our latest service offering
